Shipping Policy

Shipping Policy:

Thank you for choosing O2 Trainer! We appreciate your business and want to ensure a seamless shipping experience for you. Please read the following shipping policy carefully before placing your order.

1. Shipping Method and Timelines:
• We offer various shipping methods to cater to your needs. You can select your preferred shipping method during the checkout process.
• Once your order is confirmed, we will make every effort to process and ship it within 2 business days.
• Please note that shipping timelines provided are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier-related issues.
2. Tracking and Delivery Confirmation:
• We provide tracking information for all orders. You will receive a tracking number via email once your order has been shipped.
• It is your responsibility to track your package using the provided tracking number.
• If the tracking information indicates that your package has been marked as "delivered" by the carrier, it will be considered delivered to the shipping address provided during checkout. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
3. Lost or Stolen Packages:
• In the event that your package is lost or stolen after being marked as delivered by the carrier, we regret to inform you that we cannot be held responsible for the loss.
• We strongly recommend ensuring the security of your delivery location and providing accurate shipping information to minimize the risk of theft or misplacement.
4. Address Accuracy:
• Please ensure that the shipping address provided during checkout is accurate and complete. We will ship the order to the address provided, and we cannot be held responsible for packages delivered to an incorrect or outdated address.
5. Refused or Undeliverable Packages:
• If a package is refused by the recipient or deemed undeliverable by the carrier due to an incorrect address or any other reason, it may be returned to us.
• If a shipment is returned to us as Undelivered you may either receive a full refund for the products ordered minus the shipment costs , OR we can reship the order after collecting an additional shipping fee.
6. International Shipping:
• For international orders, please note that you are responsible for any customs duties, taxes, or fees that may apply upon delivery.
• We cannot control or predict these charges, and they are the sole responsibility of the recipient.
7. Order Modifications or Cancellations:
• Once an order has been placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.
8. Non-Refundable Items: O2 Trainer is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.

By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this shipping policy.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at info@o2trainer.com.